Privacy Policy

Effective Date: May 11, 2026

CincyBath (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us on social media, or submit inquiries through our advertising lead forms.

By using our website, contacting us, or submitting information through any of our forms (including ads on Facebook, Instagram, or other platforms), you consent to the terms of this Privacy Policy. If you do not agree, please refrain from providing information to us.

Information We Collect

Personal Information you provide to us: Name, email address, phone number, mailing address, and any other information you voluntarily provide through our website forms, social media lead forms (including Meta/Facebook and Instagram lead ads), scheduling tools, or direct communications.

Non-Personal Information collected automatically: IP address, browser type, device information, pages viewed, referring URLs, and browsing activity, collected through cookies and similar technologies.

Payment Information: If applicable, billing details for transactions, processed securely through a third-party payment processor. We do not store full payment card numbers.

Scheduling Information: If you book an appointment, we collect the information needed to schedule and confirm your appointment through our scheduling provider (Setmore).

How We Use Your Information

  • To respond to inquiries, provide quotes, and schedule appointments.
  • To contact you by phone, SMS/text message, or email about the services you requested.
  • To provide, maintain, and improve our services.
  • To analyze website usage and improve functionality.
  • To comply with legal and regulatory obligations.

Phone Calls and Text Messages (Consent)

By submitting your phone number through our website, advertising lead forms, or scheduling tools, you consent to receive phone calls and text messages from CincyBath or our authorized representatives regarding your inquiry, quote, appointment, or services. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying “STOP” to any text message, or by contacting us using the information below. Opting out of marketing communications will not affect transactional communications (such as appointment confirmations for appointments you have scheduled).

Information Collected Through Advertising and Lead Forms

We run advertising campaigns on platforms including Meta (Facebook and Instagram). When you submit a lead form through one of these ads, the information you provide is sent to us by the advertising platform. Meta’s use of your information is governed by Meta’s own privacy policies. Our use of the information we receive from Meta is governed by this Privacy Policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze traffic:

  • Necessary Cookies: Essential for website functionality.
  • Analytics Cookies: To understand how visitors use the site (e.g., Google Analytics).
  • Advertising Cookies: To measure and deliver advertisements (e.g., Meta Pixel).

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information in the following circumstances:

  • Service providers who help us operate our business, such as hosting providers, scheduling software (Setmore), email and communications providers, analytics providers (e.g., Google Analytics), advertising platforms (e.g., Meta), and payment processors. These providers are permitted to use your information only to perform services for us.
  • Legal compliance when required by applicable law, regulation, court order, or governmental request.
  • Business transfers in connection with a merger, acquisition, or sale of assets, in which case we will require the receiving party to honor this Privacy Policy.

Data Retention

We retain your personal information for as long as needed to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When no longer needed, we will securely delete or anonymize your information.

Your Rights

Depending on your state of residence, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Withdraw consent for future processing of your data.
  • Opt out of marketing communications.

California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, the right to delete, the right to correct, the right to opt out of the “sale” or “sharing” of personal information (we do not sell personal information), and the right to non-discrimination for exercising these rights.

To exercise any of these rights, contact us using the information below. We will respond within the time frames required by applicable law.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will take appropriate steps to delete it.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

CincyBath
4808 Interstate Drive
Cincinnati, OH 45202
Phone: (513) 500-5812
Email: [email protected]

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